24/7 Support Available

How Can We Help You?

Get the support you need, when you need it. Available 24/7 with multiple support channels.

Support Tickets

Open a ticket for technical issues or account questions

Open Ticket

Documentation

Browse our comprehensive guides and API references

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Community

Get help from other users and our team on Discord

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Email Support

Send us an email for non-urgent inquiries

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Support Plans

Choose the support level that matches your needs

Community

Free

Best effort

Business hours

Community forum access

Documentation & guides

Self-service portal

Knowledge base access

Standard

$99/month

< 12 hours

Business hours

Everything in Community

Email & ticket support

12-hour response time

Phone support

Monthly health checks

Premium

$499/month

< 1 hour

24/7

Everything in Standard

24/7 priority support

1-hour response time

Dedicated account manager

Quarterly reviews

Custom integrations support

Common Issues & Solutions

Quick solutions to frequently encountered problems

SSH Connection Issues

Troubleshoot SSH key authentication and connection problems

Network Configuration

Resolve network connectivity and firewall configuration issues

Billing Questions

Understanding invoices, payment methods, and usage charges

Performance Optimization

Tips for optimizing instance performance and resource usage

Emergency Support

For critical production issues affecting your business operations

+1 (579) 368-7625 View Emergency Procedure

Service Level Agreement

Our commitment to reliability and support response times